DNS issues in South America

Incident Report for Kisi

Resolved

Our DNS provider has deployed a fix and this incident should be resolved. We are taking actions to avoid similar incidents in the future.

Posted Mar 09, 2023 - 19:04 UTC

Identified

Our DNS provider is reporting an outage that affects mainly Latin America, but we are also getting indications that other regions are affected.

For more information, please see: https://rackspace.service-now.com/system_status?id=child_service_status&service=2309ceb0db6cf200e93ff2e9af961913

Posted Mar 09, 2023 - 17:39 UTC

Investigating

We are investigating an issue where users in some regions could be experiencing problems resolving Kisi domains. The incident is mainly affecting users in South America that are using Google's DNS servers.

Posted Mar 09, 2023 - 17:09 UTC

This incident affected: Kisi API (Endpoints).