Update - We will deploy a code change that addresses this issue within an hour.
Jun 27, 08:59 EDT
Identified - Most API calls are unaffected. The unlock failure rate is currently normal.

We have identified the issue and are working on a fix.

Jun 27, 07:08 EDT
Update - The issue seems to be related to some scheduled database maintenance. We have taken some temporary measures to ensure API availability and we are working on identifying the root cause.
Jun 27, 06:14 EDT
Update - We are continuing to investigate this issue.
Jun 27, 05:49 EDT
Investigating - We have noticed an increased number of errors in both background jobs and endpoints. We are currently investigating.
Jun 27, 05:49 EDT
Kisi API Partial Outage
90 days ago
99.91 % uptime
Today
Endpoints Partial Outage
90 days ago
99.86 % uptime
Today
Background jobs Partial Outage
90 days ago
99.93 % uptime
Today
Platform provider Operational
90 days ago
100.0 % uptime
Today
Subscriptions ? Operational
Email Delivery Operational
90 days ago
99.86 % uptime
Today
Kisi Apps Operational
iOS ? Operational
Android ? Operational
Web ? Operational
Kisi Hardware Operational
Controllers Operational
Readers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 27, 2022

Unresolved incident: Increased error rate.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022
Resolved - A fix has been deployed and we will continue to monitor performance.
Jun 13, 07:51 EDT
Update - We are continuing to investigate this issue.
Jun 9, 17:11 EDT
Update - We are continuing to investigate this issue.
Jun 9, 17:11 EDT
Update - We are continuing to investigate this issue.
Jun 9, 16:53 EDT
Investigating - Azure user provisioning is temporarily disabled due to performance issues. This means no users are currently synced from Azure. We are working on enabling it again.
Jun 9, 16:52 EDT