Update - We have restored access to all users who lost their access during the daily sync. Webhooks will continue to work as expected. We will pause daily syncs on Mindbody integration until the issue is resolved.
Jun 16, 2026 - 11:00 UTC
Update - We are continuing to work on a fix for this issue.
Jun 16, 2026 - 10:57 UTC
Identified - We have contacted the Mindbody support team and waiting for updates from their side. We are manually restoring access to as many as users as we can.
Jun 16, 2026 - 10:29 UTC
Investigating - Mindbody API doesn't return any client information which subsequently led to revocation of access rights during the daily sync.
Jun 16, 2026 - 09:20 UTC
Kisi API Operational
90 days ago
99.79 % uptime
Today
Endpoints Operational
90 days ago
100.0 % uptime
Today
Background jobs Operational
90 days ago
99.81 % uptime
Today
Events & Incidents Operational
90 days ago
99.16 % uptime
Today
Kisi Apps Operational
iOS Operational
Android Operational
Web Operational
Kisi Hardware Operational
Controllers Operational
Readers Operational
Kisi Marketplace Degraded Performance
90 days ago
99.94 % uptime
Today
ABC Ignite Integration Operational
90 days ago
99.96 % uptime
Today
Cisco Meraki Integration Operational
90 days ago
99.96 % uptime
Today
Glofox Integration Operational
90 days ago
99.96 % uptime
Today
Google Calendar Integration Operational
90 days ago
99.96 % uptime
Today
Google Directory Integration Operational
90 days ago
99.96 % uptime
Today
Microsoft Teams Integration Operational
90 days ago
99.96 % uptime
Today
Mindbody Integration Degraded Performance
90 days ago
99.89 % uptime
Today
Slack Integration Operational
90 days ago
99.96 % uptime
Today
VORTEX Integration Operational
90 days ago
99.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 16, 2026

Unresolved incident: Mindbody integration issue.

Jun 15, 2026

No incidents reported.

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026
Resolved - This incident has been resolved.
Jun 12, 14:12 UTC
Monitoring - Between 1:15 AM and 6:15 AM UTC our API experienced a resource overload incident affecting a small subset of resources that require access to our caching backend. A fix has been deployed and we are actively monitoring the situation. We are working on restoring metadata.

The services that were affected:

- Event webhook delivery
- Intercom calls
- Incident alerts
- Camera snapshots

Jun 12, 10:19 UTC
Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.