All Systems Operational

Uptime over the past 90 days. View historical uptime.
Kisi API Operational
90 days ago
99.96 % uptime
Today
Endpoints Operational
90 days ago
99.96 % uptime
Today
Background jobs Operational
90 days ago
99.96 % uptime
Today
Kisi Apps Operational
iOS ? Operational
Android ? Operational
Web ? Operational
Kisi Hardware Operational
Controllers Operational
Readers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Post mortem: June 16 elevated error rates
Resolved - On June 16, 2025, the Kisi production API experienced a temporary degradation in availability. Investigation revealed that the root cause was an unexpected behavior in Google Cloud Platform’s (GCP) Cloud Run during an internal stack migration and service redistribution process managed by GCP.

According to GCP’s engineering response, a background migration and redistribution of workloads triggered a one-time instance restart in our Cloud Run service. This resulted in the application falling below its configured minimum instances temporarily, impacting our ability to serve requests reliably.

While the redistribution process is part of GCP’s infrastructure optimization efforts, the side effect of under-scaling was not communicated in advance and not within our control. GCP has confirmed that a fix has been rolled out to address this issue and prevent recurrence in similar scenarios.
Jun 26, 10:55 UTC
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Elevated error rates
Resolved - The incident has been resolved. It lasted for approximately 30 minutes, from 17:15 to 17:45 UTC.
Jun 16, 18:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 18:39 UTC
Update - We are continuing to investigate this issue.
Jun 16, 18:29 UTC
Investigating - We’re currently investigating an increase in 5xx and 4xx errors affecting our public API. This may impact door unlocks, as well as access to the web and mobile dashboards. We’ll share more updates as we identify the root cause.
Jun 16, 17:58 UTC
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