Elevated error rates

Incident Report for Kisi

Resolved

The incident has been resolved. It lasted for approximately 30 minutes, from 17:15 to 17:45 UTC.
Posted Jun 16, 2025 - 18:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 16, 2025 - 18:39 UTC

Update

We are continuing to investigate this issue.
Posted Jun 16, 2025 - 18:29 UTC

Investigating

We’re currently investigating an increase in 5xx and 4xx errors affecting our public API. This may impact door unlocks, as well as access to the web and mobile dashboards. We’ll share more updates as we identify the root cause.
Posted Jun 16, 2025 - 17:58 UTC