We are currently correcting the affected unlock events.
Posted Jan 26, 2024 - 10:48 UTC
Monitoring
We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
Posted Jan 25, 2024 - 15:11 UTC
This incident affected: Kisi API (Endpoints) and Kisi Apps (Web).