Service outage
Incident Report for Kisi
Resolved
Error rates and throughput are back to normal.
Posted Feb 10, 2021 - 17:32 UTC
Monitoring
The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.
Posted Feb 10, 2021 - 17:27 UTC
Identified
We have identified an issue with our platform provider and are investigating unusual traffic patterns.
Posted Feb 10, 2021 - 17:23 UTC
Update
We are continuing to investigate this issue.
Posted Feb 10, 2021 - 17:02 UTC
Investigating
We are investigating a major service outage. Updates will be posted shortly.
Posted Feb 10, 2021 - 17:00 UTC
This incident affected: Kisi Apps (iOS, Android, Web), Kisi Hardware (Controllers, Readers), and Kisi API (Endpoints, Background jobs).