Service outage
Incident Report for Kisi
Error rates and throughput are back to normal.
Posted Feb 10, 2021 - 12:32 EST
The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.
Posted Feb 10, 2021 - 12:27 EST
We have identified an issue with our platform provider and are investigating unusual traffic patterns.
Posted Feb 10, 2021 - 12:23 EST
We are continuing to investigate this issue.
Posted Feb 10, 2021 - 12:02 EST
We are investigating a major service outage. Updates will be posted shortly.
Posted Feb 10, 2021 - 12:00 EST
This incident affected: Kisi Hardware (Controllers, Readers), Kisi API (Endpoints, Background jobs, Platform provider), and Kisi Apps (iOS, Android, Web).