Service outage

Incident Report for Kisi

Resolved

Error rates and throughput are back to normal.

Posted Feb 10, 2021 - 17:32 UTC

Monitoring

The API is back up and we are processing a backlog of events. Services are up but response times are still above normal.

Posted Feb 10, 2021 - 17:27 UTC

Identified

We have identified an issue with our platform provider and are investigating unusual traffic patterns.

Posted Feb 10, 2021 - 17:23 UTC

Update

We are continuing to investigate this issue.

Posted Feb 10, 2021 - 17:02 UTC

Investigating

We are investigating a major service outage. Updates will be posted shortly.

Posted Feb 10, 2021 - 17:00 UTC

This incident affected: Kisi Apps (iOS, Android, Web), Kisi Hardware (Controllers, Readers), and Kisi API (Endpoints, Background jobs).